Terms and conditions of use at luciemontpetit.com

Online services and payments

Lucie Montpetit is a one-of-a-kind owner in Quebec, CANADA

Please forward all inquiries to

Lucie Montpetit (business address)

505,  Leo-Bouvrette road

Mont-Tremblant, Québec

J8E 2J2

Content:

1. Definitions
2. Our contract with you
3. Your account with us
4. Your e-mail address
5. Prices, payment and services
6. Refund policy
7. Order cancellation
8. Dissatisfaction with services
9. Applicable law, foreign taxes, import duties and restrictions
10. Disclaimer of Liability
11. Compensation
12. System Security
13. Acceptable use policy
14. Confidential information and intellectual property rights
15. Miscellaneous provisions

 

These terms and conditions govern the business relationship between you and us. By purchasing from us, you agree to be bound by them. No person under the age of 18 may purchase services. If you are under 18, please ask an adult for help with your purchase.

 

We are:  Lucie Montpetit

You are: a visitor to a website owned by us and/or one of our customers.

By using our website to make a purchase, you agree that you have read and understood the terms and conditions of Lucie Montpetit. and agree that they form part of the contract between us. If you are under 18 years of age, you confirm that you have brought the terms and conditions to the attention of your parent or guardian, and that this person has agreed to your purchase of our services.

The present terms and conditions apply:

 

1 – Definitions

In this agreement:

“Consumer” means any natural person who accesses our website or purchases products or services from us.

“Content” means any material, in any form, published on our website, on any social media account operated by or linked to us or on any third party platform, by us or by any third party with our consent.

“Confidential Information” means trade secrets; computer hardware, software applications and programs; audio or visual recordings in any format; training material in any format; specifications, models, general design or layouts; financial or accounting information; customer or supplier data and details; market research, research and development material; as well as any information or material that Lucie Montpetit. or our associated entities in the future may indicate is confidential, or which may be

apparent to be confidential; and our internal business processes and procedures, unless:

• confidential information is transferred into the public domain without fault or action on your part;
• we give you written permission to disclose it; or
• you are required to disclose such information by virtue of legal proceedings, and you have informed us of this requirement.

 

“Our Website” means (a) all computer hardware and software installation that constitutes or supports our website and (b) all of our web-based applications, tools and platforms that you subscribe to through our Website or that we otherwise make available to you, and that are developed, operated and maintained

by us, accessible via https://luciemontpetit.com or other designated URL, as well as any ancillary products and services, including website hosting, that we provide to you.

“Material” means content of any kind posted by you on our website.

“Services” means any of the services we offer for sale on our website and includes generally available updates and support services to the extent specified for each service.

“Terms and Conditions” means these terms and conditions and includes our Privacy Notice and any other terms and conditions published on our website.

 

2 – Our contract with you

2.1. We acknowledge receipt of your order by e-mail. This is when our contract is established. Our message will also confirm the details of your purchase receipt.

2.2. We cannot guarantee that all services advertised on our website are available. If, at any time, a service for which you have paid becomes unavailable, we will immediately refund the sums you have paid.

you have paid. Our refund will cover the period of unavailability and not any period during which the Services were available.

2.3 We may change these conditions from time to time. The conditions that apply to you are those published on our website on the day you order the Services.

2.4. If, in the future, you purchase services from us under an arrangement that does not involve your payment via our website, these conditions will still apply to the extent that they can be enforced.

Your account with us

3.1. You agree to provide, and to continue to provide, accurate, up-to-date and complete information about yourself. We need this information to provide you with the Services. For more information on how we manage your personal information, please see our Privacy Notice.

3.2. Si vous utilisez le site web, vous êtes responsable du maintien de la confidentialité de votre compte et de votre mot de passe et vous devez empêcher toute personne non autorisée d’utiliser votre ordinateur.

3.3. Vous acceptez d’assumer la responsabilité de toutes les activités qui se déroulent sous votre compte ou votre mot de passe. Vous devez nous informer immédiatement si vous pensez qu’une personne a accédé à votre compte sans votre autorisation et également vous connecter à votre compte et changer votre mot de passe.

 

Votre adresse électronique

4.1. Vous déclarez que tout nom d’utilisateur ou adresse électronique que vous avez choisi, lorsqu’il est utilisé seul ou combiné avec un nom de domaine de deuxième ou troisième niveau, n’interfère pas avec les droits d’un tiers et n’a pas été choisi dans un but illégal.

4.2. You acknowledge and agree that if we believe that such selection interferes with the rights of any third party or is selected for illegal purposes, we may immediately suspend the use of such name or email address, and you will indemnify us for any claims or demands arising from your selection.

Prices, payment and provision of services

5.1 The price may have increased from that displayed on our website. If this is the case, we will not provide the services until you have confirmed that you wish to order at the new price.

5.2. You agree to pay the cost of the credit card you have or will have provided to us. You agree to keep your payment details up to date and to inform us of any changes in good time.

5.3. Payments are invoiced on the same day as your order. If you have chosen a monthly subscription of 3 to 6 months, payment will be invoiced on the date of your order and on the monthly anniversary of your purchase date. 

5.4. Our services can be provided by email / made available to you for download / in the manner we have explained on by email or on our course platform.

5.5. If we are unable to provide your Services within 10 days of the date of your order, we will notify you by email to advise you of the likely date of return of the service.

5.6. Once the provision of individual Services has commenced, you may cancel the remaining Services. However, if you have taken advantage of a discounted package, you will be reimbursed less the services already used at the standard rate and not at the discounted rate for the period prior to your cancellation. An administration fee of $60 will also be deducted from the refund. 

5.7. We may change the nature or provision of services at any time. We may notify you of such a change by email or by publishing details on our website.

5.8. If we change the nature or provision of the Services, you may terminate this Agreement.

5.9. If any change we make to the provision of the Services involves action by you and you fail to take such action, we have the right to terminate the Services without notice.

5.10. You may not share or allow others to use the services on your behalf.

5.11. We will do our best to maintain our website for your continued use, but there will be times when your use may be interrupted. Interruption of services for reasonable periods for maintenance or causes beyond our control does not constitute grounds for a refund of any sums paid by you. When we are aware of the likelihood of an interruption, we will inform you in advance.

 

Refund policy

6.1. We do not offer refunds if you change your mind about using our services for online products and services that are delivered digitally and instantly, so that you enjoy all the benefits of our services immediately. 

6.2. We reserve the right to refuse service jobs, in which case we will promptly refund your payment within one working day.

 

Order cancellation

7.1. Some of our services and treatments are available by appointment. To cancel an appointment, we ask our customers to give us AT LEAST 24 hours’ notice at coaching@luciemontpetit.com  Otherwise, the full price will be charged. Cancellation is free if made less than 24 hours in advance for the first time. Alternatively, we can offer free rescheduling. The free session must be scheduled within 10 working days of cancellation.

 

7.2. When one or more treatments in a package have been used but the customer no longer wishes to continue with the treatment series, the customer will be charged the cost of an individual session for each treatment received at the standard cost of one session, and the remainder of the package amount will be refunded.

7.3. For products and services delivered digitally instantaneously, we therefore do not offer refunds if you change your mind about using our services.

7.4. Service jobs may be cancelled before we begin work. If you wish to cancel a service job after we have started the job, we will charge you a reasonable fee for the work performed up to the notification of cancellation, plus an administration fee of $60 CAD.

7.5. This paragraph does not affect your rights in the event that you have a genuine and valid complaint about the way in which we have provided the services to you.

 

8 Dissatisfaction with services

8.1. If, for any reason, you are not completely satisfied with your purchase, contact us immediately and tell us:

8.1.1. the exact reason why you think we have failed.

8.1.2. the date, if any, of the failure.

8.1.3. when and how you discovered the failure.

8.1.4. the result of the failure.

8.1.5. your suggestion as to the steps we should take to resolve the situation and restore your confidence in us.

8.2. To do this, it is essential that you contact us by writing to coaching@luciemontpetit.com 

 

9 Applicable law, foreign taxes, import duties and restrictions

9.1. This Agreement is governed by the laws of Quebec, Canada and you consent to the exclusive jurisdiction and venue of the appropriate courts of Quebec, Canada in all disputes arising out of or relating to the use of our Website or Services. You may notify us of a dispute by e-mail addressed to the administrators and sent to coaching@luciemontpetit.com  We may notify you by e-mail or other electronic means.

9.2. This Agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.

9.3. If you are not in Canada, we have no knowledge of the laws in force in your country and are not responsible for them. If you reside in a jurisdiction where the use of our website is not permitted, it is your responsibility to cease using this website.

9.4. If any of these terms shall at any time be held by any jurisdiction to be void, invalid or unenforceable, it shall be deemed modified or reduced, only to the minimum extent necessary to conform it to the laws of such jurisdiction and to prevent it from being void, and it shall be binding in such modified or reduced form. Subject to the foregoing, each provision shall be construed as severable and shall in no way affect the remaining terms.

9.5. You are responsible for the purchase of Services that you may legally import or use and for the payment of import duties and taxes of any kind levied in your country.

 

10 Disclaimers

10.1. We or our content providers may make improvements or changes to our website, the Content or any of the Services at any time without notice.

10.2. You are advised that the Content may contain technical inaccuracies or typographical errors. This is unavoidable in any large web-based business. We would be grateful if you would immediately bring to our attention any errors you find.

10.3 We make no warranties or representations, express or implied, with respect to:

10.3.1. The suitability or adequacy of the Services for your purpose.

10.3.2. The truthfulness of any content on our website published by anyone other than us.

10.3.3. Any implied warranty or condition of merchantability or fitness of the Services for a purpose other than that for which the Services are commonly used.

10.4. Our website contains links to other websites which are beyond our power and control. You understand and agree that we are in no way responsible for the content of these linked websites, nor for any loss or damage arising from your use of these websites.

10.5. In all cases, including where a term, condition or obligation on our part (Implied Term) is implied into these conditions by law, our liability is limited, to the maximum extent permitted by law, to the value of the products or services purchased by you, even if such products or services were provided to you free of charge.

10.6. Where we provide products or services at no specific charge to you, they are deemed to be provided free of charge and not in conjunction with any other chargeable products or services.

10.7 We will not be liable for any indirect loss suffered by you as a result of using our website or services.

 

11 Indemnity

You agree to indemnify us against any claim or demand, including reasonable legal fees, made by any third party due to or arising in any way out of your use of our website, the posting of any material, or the infringement by you, or anyone else using your computer, of any intellectual property or other right of any person.

 

12 System security

12.1. You agree that you will not violate or permit any other person to violate or attempt to violate any aspect of the security of our website.

12.2 You may not use any software tool to extract data from our website.

12.3. You understand that any breach of the obligations described in this clause is illegal in many jurisdictions and that any breach of the law may result in criminal prosecution.

 

13 Acceptable use policy

As a condition of your use of our website, you agree to comply with these provisions:

13.1. You will not use or permit anyone else to use our website to post, communicate or otherwise publish:

13.1.1. works protected by copyright.

13.1.2. commercial audio, video or music files.

13.1.3. any Material that infringes the law of any established jurisdiction.

13.1.4. unlicensed software.

13.1.5. software that assists or encourages emulation, phishing, hacking, password cracking, IP address spoofing.

13.1.6. links to any of the items specified in this paragraph.

13.1.7. pornographic material.

13.1.8. any material promoting discrimination or animosity towards any person on the grounds of sex, race, religion or color.

13.2. You will not use the Services to send spam. Spam includes, but is not limited to:

13.2.1. The mass sending of unsolicited messages, or the sending of unsolicited emails that provoke complaints from recipients.

13.2.2. Sending spam.

13.2.3. Using distribution lists that include people who have not given specific permission to be included in such a distribution process.

13.2.4. Excessive and repeated publication of off-topic messages in newsgroups.

13.2.5. Excessive and repeated cross-publication.

13.2.6. Harassment by e-mail of another Internet user, including, but not limited to, the transmission of threatening, defamatory or obscene material, or material of any nature that could be considered offensive.

13.2.7. Emailing inappropriate communications or content to anyone under the age of 18.

13.2.8. Sending material that in any way promotes or supports illegal activity.

 

14 Confidential information and intellectual property rights

14.1 You agree to keep confidential information which remains our property securely and not to disclose or make available for disclosure to any person any part of it. If you are unsure whether any information is confidential or not, assume that it remains confidential until you are informed. The obligation to maintain

confidentiality continues after you stop using our website or services.

14.2. Any disclosure of confidential information may result in the immediate termination of your access to Our website or services and legal action for damages resulting from such breach.

14.3. We will defend the intellectual property rights associated with Our website and services, including copyrights in content and materials, whether provided by Us or any other content provider (including copyrights in text, graphics, logos, icons, images, audio clips, digital downloads, data and software).

14.4 We also claim copyright in the design and compilation of all content on our website. Title, ownership rights and usage rights remain our exclusive property and/or that of the other content provider. We will firmly protect these rights in all countries.

14.5. Except as provided below, you may not disclose, copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display or in any way exploit any of the Content.

14.6. You may not use our name, logos, trademarks or any other content on any website or other medium owned by you or any other person without our express written permission.

14.7. You may download or copy the Content solely for your own personal use, provided that you retain all copyright and other notices contained therein. You may not store any substantial part of the Content electronically.

 

15- Miscellaneous provisions

15.1. When we communicate with you, we do so by e-mail. You agree that e-mail communications create electronic transactions that are contractually binding under applicable law.

15.2. Nothing in this agreement or on our website confers on any third party any benefit or obligation.

15.3. No waiver by us of any right, power or provision of this Agreement shall be construed as a waiver of any other right or of the same right at any later time; nor shall any delay in exercising any power or right be construed as a waiver.

15.4. In the event of a dispute arising out of these Terms or any contract between you and us, you agree to attempt to resolve the dispute by engaging in good faith with us in a mediation process before commencing arbitration or litigation.

15.5. We are not responsible for any failure to perform our obligations resulting from causes beyond our control, including strikes by our own employees.